We accept payments by bank transfer. You must send us an e-mail, click here and we will inform you to the process. If you purchase an item that requires any modification of the original, or is tailor-made, a signal of 30% of the total price will be paid.
Your order will be received approximately 10 working days after the purchase. This deadlines are subject to change, depending on the availability of the products. However, we will send you a shipping confirmation email, indicating the departure of your package from our Atelier.
For items that require modification or tailor-made, the deadlines may vary. However, you will be informed promptly by e-mail of the evolution of the process.
All our shipments are delivered by courier. The shipping costs for orders less than 200 Euros will be borne by the customer, and from 200 Euros are free (national territory). Shipping cost for the European Union and outside are calculated based on the country and dimensions of the product purchased. For shipments to the Canary Islands, Ceuta and Melilla, contact us, clilck here and we will inform you.
If you want to make a change or return of an item, you have a period of 48 hours to prove it and contact us by e-mail, here to express your wish to return and receive a refund of the purchase directly to your account within approximately 15 days since we received the package.
After 48 hours, you have up to 15 calendar days to exchange it for another size or other item.
After that date, the exchange or return of any purchased items will not be accepted. The products must be in the same condition in which they were shipped. Otherwise, Rutilare reserves the right to refuse the change or return.tems made to order, or to which custom modifications have been made, have no refund.In the case of returns, shipping costs will be borne by the customer.
Use and processing of personal data.
Rutilare collects and processes personal data of users (such as name, address, telephone number, email address and the like) to be able to provide you with our services, provide you with the products you request according to your tastes and preferences or keep you informed of our news.
The personal information you may provide through the website will be incorporated into a file owned by Rutilare.
Rutilare employees will be the recipients of the information collected.This company will not sell, assign or distribute personal information that is collected without your consent.
Exercise of rights: access, rectification, cancellation and opposition.
Users who have provided their personal data at any time can revoke the consent granted for the processing of their personal data. To do this, you will send us a copy of your ID via email here.
Security of your personal information.
We use security measures to protect your personal data and prevent its unauthorized disclosure, misuse or alteration.However, the user should be aware that internet security measures are not completely impassable, and no transmission on the internet is completely safe or error-free, in which case Rutilare cannot be held responsible.
Links to third-party sites.
This website may contain links to third-party sites. These sites have their own privacy policies that we urge you to review.
If any of the products or services are directed to children under the age of 14, Rutilare will not collect personal data from the child unless permitted by applicable law and has the express consent of your parents or legal guardians.
The relationship with the user and any controversy arising from the use of the site will be governed by and subject to the laws of Spain.